Performance Improvement Through Talent Management, Career Development and Education in Mantri of PT Bank Rakyat Indonesia (BRI) Tbk Teluk Betung Branch

Fadlika Fadlika; Yudhinanto Cahyo Nugroho; Maria Septijantini Alie; Hasbullah Hasbullah; Eka Travilta Oktaria; Desi Derina Yusda

doi:10.37034/jems.v8i3.219

Authors

Fadlika Fadlika Universitas Mitra Indonesia
Yudhinanto Cahyo Nugroho Universitas Mitra Indonesia
Maria Septijantini Alie Universitas Mitra Indonesia
Hasbullah Hasbullah Universitas Mitra Indonesia
Eka Travilta Oktaria Universitas Mitra Indonesia
Desi Derina Yusda Universitas Mitra Indonesia

DOI:

https://doi.org/10.37034/jems.v8i3.219

Keywords:

Talent Management, Career Development, Education, Employee Performance, Microfinance Banking

Abstract

This study investigates the influence of talent management, career development, and education on the performance of "Mantri" officers at PT Bank Rakyat Indonesia (BRI) Tbk, Teluk Betung Branch. The research addresses a significant gap in the literature concerning field level employees within microfinance banking. Using a quantitative approach with a census of 52 Mantri officers, data were collected via structured questionnaires and analyzed using multiple linear regression. The results reveal that each independent variable talent management, career development, and education has a statistically significant and positive effect on employee performance. Talent management emerged as the most dominant predictor, followed by education and career development. The simultaneous test (F-test) confirmed the model's overall significance, with an R Square value of 0.900, indicating that 90% of the variance in employee performance is explained by the three variables. These findings suggest that integrating human resource practices can substantially enhance performance outcomes, particularly in dynamic frontline roles. This study contributes empirical evidence to support the implementation of strategic HR frameworks in regional banking and underscores the necessity for performance focused talent policies tailored to microfinance service contexts.

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