The Role of Information Sharing and Trust on Supply Chain Performance among Culinary MSMEs in Palu City

Stiven Thomas; Fatlina Zainuddin; Asngadi Asngadi; Kadek Agus Dwiwijaya

doi:10.37034/jems.v8i2.357

Authors

Stiven Thomas Tadulako University
Fatlina Zainuddin Tadulako University
Asngadi Asngadi Tadulako University
Kadek Agus Dwiwijaya Tadulako University

DOI:

https://doi.org/10.37034/jems.v8i2.357

Keywords:

Supply Chain Management, Supply Chain Performance, Information Sharing, Trust, Culinary MSMEs

Abstract

Supply chain performance remains a challenge for culinary MSMEs due to limited information sharing and trust among supply chain partners. This study aims to analyze the effect of information sharing and trust on supply chain performance among culinary MSMEs in Palu City using a quantitative approach. Primary data were collected from 60 owners and employees of culinary MSMEs through questionnaires, with respondents selected using non-probability purposive sampling, and analyzed using SPSS version 30.0. The results show that information sharing and trust individually have a positive and significant effect on supply chain performance, and simultaneously both variables also significantly influence the supply chain performance of culinary MSMEs in Palu City. These findings provide important practical implications for regional economic growth and MSME development, as strengthening information sharing and trust can enhance supply chain performance and support the formulation of sustainable economic development strategies. The novelty of this study lies in its specific focus on culinary MSMEs within the accommodation and food service provision sector, which has distinctive operational characteristics, thereby offering more contextual empirical evidence on the role of information sharing and trust in improving supply chain performance compared to prior studies that largely focused on large firms or MSMEs in general.

References

Zahara, Z., Ikhsan, S., Santi, I. N., & Farid, F. (2023). Entrepreneurial marketing and marketing performance through digital marketing capabilities of SMEs in post-pandemic recovery. Cogent Business and Management, 10(2). https://doi.org/10.1080/23311975.2023.2204592

Lubis, P. S. I., & Salsabila, R. (2024). Peran UMKM (Usaha Mikro, Kecil, Dan Menengah) Dalam Meningkatkan Pembangunan Ekonomi Di Indonesia. MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi Dan Bisnis, 2(2), 91–110. https://doi.org/10.59246/muqaddimah.v2i2.716

Kariawu, W. A. E., Naukoko, A., & Tolosang, K. D. (2025). Analisis Perekonomian Kota Palu Melalui Pendekatan Sektoral. AT-TAKLIM: Jurnal Pendidikan Multidisiplin, 2(1), 382–403. https://doi.org/10.71282/at-taklim.v2i1.71

BPS. (2019). Produk Domestik Regional Bruto Kota Palu Menurut Lapangan Usaha 2018-2022. BPS Kota Palu. Retrieved from https://palukota.bps.go.id/id/publication/2023/04/05/9db33fc1df2a5f3b13143bc0/produk-domestik-regional-bruto-kota-palu-menurut-lapangan-usaha-2018-2022.html

BPS. (2025). Produk Domestik Regional Bruto Kota Palu Menurut Lapangan Usaha 2020-2024. BPS Kota Palu. Retrieved from https://palukota.bps.go.id/id/publication/2025/04/16/a7f067ce7a7758e72d5e0452/produk-domestik-regional-bruto-kota-palu-menurut-lapangan-usaha-2020-2024.html

Rombe, E., & Hadi, S. (2022). The impact of supply chain capability and supply chain performance on marketing performance of retail sectors. Uncertain Supply Chain Management, 10(2), 593–600. https://doi.org/10.5267/j.uscm.2021.11.005

Singagerda, F. S., Rahmawati, L., & Sabri, A. Z. S. A. (2024). Linking supply chain management practices with supply chain performance and food and beverage: Evidence from SMEs’ competitive advantage. Uncertain Supply Chain Management, 12(2), 829–840. https://doi.org/10.5267/j.uscm.2024.1.004

Kusmantini, T., Prayogi, D. S., Wahyuningsih, T., & Pratiwi, K. W. (2020). Effect of Information Sharing on Supply Chain Performance Mediated by Company Relationship (Study at Batik SMEs in Yogyakarta City). JWM (Jurnal Wawasan Manajemen), 8(1), 57-73.

Syamil, A., Subawa, S., Budaya, I., Munizu, M., Darmayanti, N. L., Fahmi, M. A., ... & Dulame, I. M. (2023). Manajemen Rantai Pasok. PT. Sonpedia Publishing Indonesia.

Raysharie, P. I., Harto, B., Judijanto, L., Apriyanto, A., Riyanto, J., Gumilang, R. R., ... & Kusumastuti, S. Y. (2025). UMKM: Pengelolaan usaha dari Kecil menjadi besar. PT. Sonpedia Publishing Indonesia.

Mukhsin, M., & Suryanto, T. (2023). The Effect of Information Sharing, Long-Term Relationships, Cooperation, and Integration Processes on Supply Chain Performance. Cuadernos de Economía, 46(130), 104–114. https://doi.org/10.32826/cude.v1i130.1011

Assahidah, S. N. A., Kusmantini, T., & Wahyuningsih, T. (2023). Analisis Pengaruh Berbagi Informasi pada Kinerja Rantai Pasok dengan Kepercayaan dan Hubungan Jangka Panjang sebagai Variabel Mediasi. Jurnal Manajemen, 3(1), 11. https://doi.org/10.26858/jm.v3i1.34998

Hadi, S., Dwiwijaya, K., Murad, M. A., Anjany, N. L. V., & Thomas, S. (2024). Cultural and Strategic: Logistics Collaboration and Supply Chain Performance Model For Small and Medium Enterprises. January 2024. https://doi.org/10.4108/eai.4-9-2024.2353589

Ahmatang, A. & Sulaeman, S. (2025). Analisis Pengaruh Berbagi Informasi, Kepercayaan, Hubungan Jangka Panjang dan Kolaborasi terhadap Kinerja Rantai Pasok pada Usaha Kedai Kopi di Kota Tarakan. FORUM EKONOMI: Jurnal Ekonomi, Manajemen Dan Akuntansi, 27(1), 11–22. https://doi.org/10.30872/jfor.v27i1.2619

Susanty, A., Sirait, N. M., & Bakhtiar, A. (2018). The relationship between information sharing, informal contracts and trust on performance of supply chain management in the SMEs of batik. Measuring Business Excellence, 22(3), 292–314. https://doi.org/10.1108/MBE-05-2017-0019

Apriadi, A., Mukhsin, M., & Satyanegara, D. (2024). Pengaruh Kepercayaan, Komitmen, Kerja Sama, dan Berbagi Informasi terhadap Kinerja Supply Chain. Economic Reviews Journal, 3(2), 669–690. https://doi.org/10.56709/mrj.v3i2.185

Chopra, S., & Meindl, P. (2013). Supply Chain Management: Strategy, Planning and Operation (5th ed.). PEARSON.

Puspita, S. P. (2021). Analisis Pengaruh Information Sharing dan Trust terhadap Kinerja Supply Chain Management (Studi pada PT Indonesia Nutritional Laboratories Bandung). Jurnal Ekonomi Dan Statistik Indonesia, 1(2), 75–81. https://doi.org/10.11594/jesi.01.02.04

Sugiyono, S. (2019). Metode Penelitian Pendidikan: Pendekatan Kuantitatif, Kualitatif, dan R & D. CV ALFABETA.

Mukhsin, M. (2021). Cooperation and Information Sharing Increase Supply Chain Performance Broiler Egg Traders in Regency of Pandeglang Banten. International Business and Accounting Research Journal, 5(1), 73–81. http://dx.doi.org/10.35474/ibarj.v5i1.161

Jang, K., & Lee, J. (2022). The Effect of Trust and Relationship Commitment on Supply Chain Performance through Integration and Collaboration. Global Business and Finance Review, 27(5), 129–148. https://doi.org/10.17549/gbfr.2022.27.5.129

Firmansyah, H. S., & Siagian, H. (2022). Impact of Information Sharing on Supply Chain Performance Through Supplier Quality Management, Supply Chain Agility and Supply Chain Innovation. Petra International Journal of Business Studies, 5(2), 119–131. https://doi.org/10.9744/ijbs.5.2.119

Hairurnisa, R., Zainuddin, F., Syamsuddin, S., & Hadi, S. (2024). Analisis Rantai Pasok Bahan Baku Utama Agroindustri Keripik Pisang Arzizah. Revenue Manuscript, 2(1), 69-83. https://doi.org/10.63068/revenue.v2i1.48

Puspitasari, S. (2025). The Effect Of Information Sharing And Trust On Supply Chain Management Performance With Long-Term Relationship As A Mediator: Evidence From Smes In Yogyakarta. Milestone: Journal of Strategic Management, 5(2), 106–123. https://doi.org/10.19166/ms.v5i2.10217

Sundram, V. P. K., Chhetri, P., & Bahrin, A. S. (2025). The Consequences of Information Technology, Information Sharing and Supply Chain Integration, towards Supply Chain Performance and Firm. Journal of International Logistics and Trade, 18(1), 15–31. https://doi.org/10.24006/jilt.2020.18.1.015

Melissa, M., & Zai, I. (2025). Influence Of Information Technology , Information Sharing , And Trust On Supply Chain Performance , Mediated By Integration In Batam City’s Retail Sector. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 13(2), 1313–1326. https://doi.org/10.37676/ekombis.v13i2

Gwaltu, P. M., & Mrisho, D. H. (2023). Examining the Effect of Trust on Supply Chain Performance: The Mediating Role of Process Innovation. East African Journal of Business and Economics, 6(1), 100–104. https://doi.org/10.37284/eajbe.6.1.1256.IEEE