SANTOSO, Anita Sevira; ANTONIO, Ferdi. Identify Key Drivers of Patient Dissatisfaction: Applying Importance-Performance Mapping Analysis (IPMA). Journal of Economics and Management Scienties, [S. l.], v. 8, n. 1, p. 322–327, 2025. DOI: 10.37034/jems.v8i1.290. Disponível em: https://jems.ink/index.php/JEMS/article/view/290. Acesso em: 21 dec. 2025.