Zaki, Muhammad, and Tata Sutabri. “Analisis Manajemen Layanan Teknologi Informasi Perpustakaan SMK Negeri 5 Palembang Menggunakan Framework ITIL”. Journal of Economics and Management Scienties 5, no. 4 (August 26, 2023): 200–205. Accessed November 4, 2025. https://jems.ink/index.php/JEMS/article/view/23.